Not sure why you have to take a negative stance on a small business that actually cares about their members. All our members are so happy with our gym for over 30 years. Not sure what your gripe is since you haven't been in. We have over 10 new pieces of equipment and more on the way. As a small local business we worked tirelessly to stay in business. We sent out countless texts emails and phone calls to you which you ignored. We were very sensitive to all members during covid. All you had to do was email or call us to cancel. Zach we froze all memberships for 6 months. I also asked to speak to the owner several times prior to being hung up on by Lisa.
I feel betrayed, ignored, and unwelcomed by this gym during an extremely difficult time for society. The only way this place has survived the pandemic is through, arguably, the extortionary tactics it has used on their none the wiser members. Good luck finding a working machine that is not in use, or a severe safety hazard. They pride themselves on the 2 new pieces of equipment they have since the dumbbells are chipped to pieces. Regardless of this situation, the gym is a damp unventilated cluster with very few spaces to walk. This bus iness clearly doesn't care about there members, as I have been a member for 3 years, would have gladly gave them more money over the next few years of membership than the 200 they are trying to pry from any nook an crevice they can get there hands into. When called, Lisa continues to dodge my questions regarding, “where in my contract does it state they can freeze or unfreeze my account without consent,”. The way I found out about these charges were from a collection agency trying to claim the money I “owe”. Then when gyms did open up, again without consent, started up payments on a card that is never checked on or used. WARNING: DO NOT ATTEND THIS GYM During the pandemic, this gym “froze” my membership without letting me know at all. At this point I'm going to file a complaint with the Better Business Bureau and the Attorney General. So these guys are trying to squeeze money out of someone they know didn't use their gym and barely even went when I did have a membership. The girl on the phone stated she also saw that I had not checked into the gym at all since the last payment. I find this unacceptable and completely bad business practices. They agreed to settle on 2 months of dues at $60 for membership dues. They stated it was not canceled and asked for the receipt of cancelation… I do not have one as I did not think a cancela tion of a gym membership was something file away and I would need to prove years later. Discovering almost two years later they filed a collection with a collection agency that I owe them $150 for 5 months of monthly dues. I moved out of the state of NY and upon my last workout I discontinued my membership (or so I thought). Had a membership with them for quite some time, never any problems always had my monthly dues paid on time.
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